Customer claims against Solar Direct After M&S Bank reject customer’s claim for refund Consumer Reclaim refer the claim to the Financial Ombudsman Service. Customer purchased a solar system from solar direct who promised totally unachievable energy savings from its solar system. As the company had ceased trading Consumer Reclaim put the claim to the customer’s…
HFC initially refused to uphold the customers claim The claim was for a mis-sold solar system. Consumer Reclaim referred the claim to the Financial Ombudsman Service HFC refunded the Solar Direct UK customer £4,800. Solar Direct UK promoted the solar system as being able to pay for itself within 8-12 years. Consumer Reclaim supplied expert…
Consumer Reclaim secure refund of £6,476.22 After submitting expert evidence demonstrating mis-selling practices of solar home energy. Regarding gross exaggerations about the potential energy savings achievable from the solar system. Barclays partner finance agreed to refund the customer £6,476,22 after solar home energy ceased trading, as customer financed the purchase through barclays partner finance.
Mis-sold solar home energy customer refunded £4,200 After Consumer Reclaim put claim for mis-selling to his credit card provider. After solar home energy ceased trading Consumer Reclaim put the customers claim to his credit card provider. This its because the customer had paid his deposit for the solar system on his Barclaycard. Expert evidence supplied…
GE Money home lending refund customer £6,110.25 After Consumer Reclaim panel lawyers issue legal proceedings. After purchasing an evacuated tube solar thermal water heating system with finance from GE Money home lending the customer instructed consumer reclaim to pursue a claim for the mis-selling of the solar system which didn’t deliver the promised savings. Consumer reclaim provided…
Consumer Reclaim’s panel lawyers secure £11,707.00 payout Mis-sold Aquashield customer commences legal proceedings against lender responsible for financing aquashield purchase.
GE Money home lending used to finance customer’s Solar Home Energy System The customer purchased a Solar Home Energy thermal hot water heating system financing the purchase through GE Money home lending. The customer received a letter from GE Money home lending saying “congratulations on choosing Solar Home Energy ltd to install your home improvement…
Customer purchases SAS Fire and security system paying a deposit on his Barclaycard. The alarm system was supplied free. But the customer was charged £5,613.05 for 10 years of monitoring on a supposedly free alarm system. SAS Fire & Security system ceased trading the following year leaving the customer with an alarm system with no…
Solar Home Energy arranged finance for customer at 20.94% apr through GE Money home lending. Consumer Reclaim pursued a claim against GE Money home lending. On the basis that the system was mis-sold to the customer as a result of grossly exaggerated energy savings. Promotional material by Solar Home Energy stated that the system could…
Consumer Reclaim pursued a claim against customer’s credit card provider The MBNA customer had paid the deposit for his solar system on his credit card. MBNA offered a 50% refund to the customer of £2,639.00 but rejected the offer on advice from consumer reclaim. After legal proceedings, the claim was settled for £5,484.50.