12 APR 2021

Can You File a Legal Claim After a Holiday Gone Wrong

  • 84

Holidays are meant for relaxation and enjoyment. However, there may be some instances when your dream getaway may take a turn for the worse. You may arrive at the hotel hoping to take a hot bath but when you turn the tap only cold water flows out. After almost freezing to death in your bath you decide to turn in but the noises from a nearby bar are extremely loud and you are only able to get a few hours of very light sleep. The next morning, you are jerked awake by thundering construction noises from the building site next door. You start thinking to yourself, “Can this holiday get any worse?”

While there have been many shows on the telly making interesting storylines about these holidays from hell, you may not find the situation so enticing when it happens to you. While you may not be the first (and you certainly won’t be the last) to experience a terrible holiday, you may be able to seek legal advice as to what you can do about what happened.


Can You File a Legal Claim After a Holiday Gone Wrong?

There are some instances where you may be able to file a claim for a sub-par holiday. Here are some of the most common instances you may be able to claim for.


What You Can Claim For

1 – Loss of Enjoyment

For you to be able to use this as the reason for your claim, you have to be ready to prove that your holiday was completely ruined and you were not able to enjoy yourself during any point of the holiday.


2 – Loss of Value

This refers to the price that you paid for the holiday, along with the expectations that you had prior to your arrival, versus the actual experience, services, and products that you actually received. If a part of your holiday was compromised because of the company, such as you were moved to a cheaper accommodation because the original hotel you had paid for was overbooked, you may be entitled to claim the difference between hotel rates.


3 – Return of Out-of-Pocket Expenses

If you had paid for a packaged experience, and the food you received was inedible, you may have been forced to buy food elsewhere. In this case, you may be able to file a claim to get back your expenses.


Make Sure to Gather Evidence

If you feel that your holiday was ruined and want to seek compensation for the hassle it caused you, gathering evidence to support your claim will be necessary. Make sure to get all the evidence possible to ensure that your claim will be well documented.



Once you will have amassed your evidence, you will now be ready to file a claim for your holiday gone wrong. However, it is best to manage your expectations about what the result of your claim will be. You will only be able to get your money back if you are able to prove that you were not able to enjoy your holiday at all. Also, you have to prove that the factors that affected your holiday were completely under the control of the company. Loud noises from a nearby nightspot may not fall under their control. However, if you called in advance and inquired about the noise and were told that there would be none, you may be able to have a legitimate complaint and claim for it.

If you need help in putting together your claim, come to Consumer Reclaim. We aim to help you get back as much as you can from a mis-sold holiday. Contact us and get the assistance you need today!

Consumer Reclaim Ltd is regulated by the Financial Conduct Authority in respect of regulated claims management activities, reference number: 835212. Registration is recorded at: https://register.fca.org.uk. Consumer Reclaim Ltd is registered in England and Wales, Company Registration number: 07223077. Information Commissioner Office number: ZA176000. VAT number: 144 4752 12