07 SEP 2020

Solar PV Client has offer improved by over £5,000, plus repair work arranged due to perseverance of Consumer Reclaim

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Another result due to the perseverance of the Consumer Reclaim team. Our client received an initial offer of a goodwill gesture of approx. £1,600 only. We advised our client that this was not appropriate and referred our client’s file to the Financial Ombudsman Service. Initially, our client received an improved offer of circa £4,000. We persevered as we again didn’t think this was appropriate given the level of mis-selling and the issues our client was experiencing with their PV system. Thanks to the perseverance of the Consumer Reclaim team our client eventually received an offer of a loan reduction of approx. £2,600, a refund of over £4,100 and a £300 payment for the trouble and upset caused. Additionally, our client also received a new inverter for their system and over £2,000 value of repair work, conducted by an accredit company.

If you think you may have been mis-sold a Solar PV system in the last 6 years, and you purchased using finance or a credit card (minimum £100 payment amount applies for credit card), contact our friendly team on 0161 348 7670 to discuss.

Consumer Reclaim Ltd is regulated by the Financial Conduct Authority in respect of regulated claims management activities, reference number: 835212. Registration is recorded at: https://register.fca.org.uk. Consumer Reclaim Ltd is registered in England and Wales, Company Registration number: 07223077. Information Commissioner Office number: ZA176000. VAT number: 144 4752 12