25 AUG 2020

Client’s Solar PV offer improved by £9,000, following perseverance by Consumer Reclaim

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Consumer Reclaim have achieved another great result for one of our clients. After our initial complaint the client received an offer of a goodwill payment of £1,600.

We did not believe this to be anywhere near appropriate and progressed our client’s case to the Financial Ombudsman service, who initially assisted us in achieving an improved offer of circa £2, 400. We still did not believe this was an appropriate offer for our client.

After further pursuance we were able to obtain an offer of a loan reduction of approximately £1,900, a refund of circa £9,200 and a trouble and upset payment of £300 for our client. Our persistence resulted in a total offer of over £11,400. That is an improvement of over £9,000 on the initial offer we received from the lender.

Our client also had concerns regarding the quality of work carried out during installation. Therefore, as part of our client’s offer, we also ensured that the lender arranged for an accredited company to attend the property to inspect the PV system and carry out any necessary repairs, free of charge.

If you think you may have been mis-sold a Solar PV system in the last 6 years, and you purchased using finance or a credit card (minimum £100 payment amount applies for credit card), contact our friendly team on 0161 348 7670 to discuss.

Consumer Reclaim Ltd is regulated by the Financial Conduct Authority in respect of regulated claims management activities, reference number: 835212. Registration is recorded at: https://register.fca.org.uk. Consumer Reclaim Ltd is registered in England and Wales, Company Registration number: 07223077. Information Commissioner Office number: ZA176000. VAT number: 144 4752 12