12 MAY 2022

Revealed: the rise in housing disrepair claims

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My little boy is still sharing a room with me – he’s 10 years old and has never had his own room because his is smothered with damp and rot,” says Mary* (not her real name). Mary is a Lambeth Council tenant. She has lived on the Leigham Court Estate for two decades. During that time she has suffered with leaks, damp, mould and cracks in the walls. The cost of keeping warm in winter has put her up to £3,000 in debt.

Despite many requests for repairs, nothing was done. Two years ago, feeling she had no other option, Mary went to Citizens Advice. She met a solicitor and with his help brought a legal disrepair claim against Lambeth. The council agreed to settle and pay £10,000 in compensation.

“I wish – and this is the God’s honest truth – that they had used that money to fix this house”

Please click here to read the rest of this article at Inside Housing.

If you have been affected by any of the issues raised in this article, for immediate assistance contact the tenant helpline on freephone 0800 093 8855.

Consumer Reclaim Ltd is regulated by the Financial Conduct Authority in respect of regulated claims management activities, reference number: 835212. Registration is recorded at: https://register.fca.org.uk. Consumer Reclaim Ltd is registered in England and Wales, Company Registration number: 07223077. Information Commissioner Office number: ZA176000. VAT number: 144 4752 12