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  • About
  • Claims Process
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    • Mis-Sold Solar PV / Solar Panels
    • Social Housing Disrepair Claims
    • Icynene Spray Foam Insulation
    • Mis-Sold Timeshare Claims
    • Timeshare Exit Scam Claims
    • Timeshare Disposals
    • PCP Car Finance Claims
    • Mis-Sold Self-Invested Personal Pension (SIPP)
    • Mis-Sold Goods or Services
    • Japanese Knotweed
    • Mis-Sold Air Source Heat Pump
    • Mis-sold thermal Roof Painting
    • Secret Commissions
    • Irresponsible Lending
    • Scam Fraud Recovery
  • Case Studies
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Daily Archives: January 13, 2020

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Our Guide to Surcharges—What You Can Do If You’ve Been Overcharged

Previous NewsBy Consumer ReclaimJanuary 13, 2020

Sometimes, when you make purchases, you might find a surcharge. While this is normal and legal, the surcharge (also known as checkout fee) must be proportionate to the amount spent by the buyer. With that said, some people experience a surcharge that seems to be excessive. If you’re reading this article, you’ve probably just experienced…

You do not need to use the services of a Claims Management Company to submit a complaint to your lender/credit card company. Additionally, the Financial Ombudsman Service is available to address individual complaints that clients and business aren’t able to resolve themselves, free of charge, providing it is within their remit and a complaint has been made to your lender first. To contact the Financial Ombudsman Service please visit www.financial-ombudsman.org.uk



Consumer Reclaim Ltd is regulated by the Financial Conduct Authority in respect of regulated claims management activities, reference number: 835212. Registration is recorded at: https://register.fca.org.uk. Consumer Reclaim Ltd is registered in England and Wales, Company Registration number: 07223077. Information Commissioner Office number: ZA176000. VAT number: 144 4752 12

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