Paul and Gillian were excited to start a new chapter in their home, but just months after moving in, their worst nightmare began. Persistent leaks crept through the property, causing water penetration, damp, mold, and constant window condensation. The couple reported the issues immediately, expecting their landlord to take action—but for two long years, nothing…
For two long decades, Theodora Amaagh endured appalling living conditions—her home plagued by severe disrepair, from dangerous leaks to crumbling walls and relentless damp and mold. Despite filing over 25 complaints, her landlord ignored her pleas, leaving her trapped in a property that was barely livable. Determined to fight for her rights, Theodora turned to…
Emma Reynolds and her two children are struggling with the ‘horrible’ living conditions in a property that is earmarked for demolition. A young mum and her two children are having to ‘live in their coats and dressing gowns inside a freezing cold and damp’ Birmingham flat. Emma Reynolds, three-year-old son Lewis and daughter Leah, 8,…
Volkswagen deceived British car buyers by falsifying the green credentials of its vehicles, lawyers will argue this week, as a compensation claim linked to the German firm’s “dieselgate” emissions scandal reaches the high court. More than 90,000 claimants are seeking compensation after buying cars from Volkswagen Group – including Audis, Seats and Skodas – only to find…
Hitachi Capital Finance, who have partnered with numerous merchants mis-selling supposed energy saving products, have eventually conceded in paying out to customers of mis-sold solar PV panels after lengthy battle with Consumer Reclaim who have successfully settled thousands of cases against Hitachi Capital Finance.
Another result due to the perseverance of the Consumer Reclaim team. Our client received an initial offer of a goodwill gesture of approx. £1,600 only. We advised our client that this was not appropriate and referred our client’s file to the Financial Ombudsman Service. Initially, our client received an improved offer of circa £4,000. We…
When we go into a shop or pay for any type of service, we expect a reasonable level of professionalism. This is a fair expectation to have, considering that we are a paying customer, so filing a complaint is something that most of us will do when we’re dissatisfied with a service. More often than…