We all wish we could spend less money on everything we buy, but at this point, it’s an accepted fact that when you buy second-hand items, you are likely to end up with faulty or inferior products.
However, one thing that many people don’t realize that even if you buy second-hand products, you are still protected by consumer rights laws. This means that people can’t just use the word “second-hand” to sell defective products.
In this article, we’ll talk about how consumers are protected when they buy second-hand goods so that you know what to do in case you end up paying good money for something that’s not of good quality. That said, let’s get to it.
Regardless of whether you buy your products online or at a retail shop, the Consumer Contracts Regulations still apply. If the seller tells you all about the item, including any defects or problems and you buy it anyway, it’s a legal transaction and you won’t be compensated for it unless you’re able to prove that it’s illegal in any way. Keep in mind that if you buy from a private seller at, say, a second-hand market or a yard sale, they aren’t obligated by law to point out defects to you.
For this reason, it’s imperative that you understand the type of store you bought from so you know how your rights are protected. If you bought the product in question from a retail store, you have a 14-day window to return it or get it replaced. If the store refuses to comply, you can take your case to a professional lawyer.
The seller can face various types of legal punishments from fines to jail time, plus the court may also force the perpetrator to sell their business to stop them from continuing to operate.
Another thing you can do if you buy from an online store is to file a faulty goods complaint about the product. This is usually your best option if the warranty on the product you bought is still valid, as it might get you a completely new product without having to pay extra for it.
However, this will all depend on the warranty of the product you bought. If the warranty has expired or if it’s voided after a change of ownership, then you’re unlikely to get a replacement.
One thing that a private seller is prohibited from doing is making false claims about their products. For example, if they say that a product is in peak condition and there’s nothing wrong with it whatsoever, that’s a deliberate lie and they are liable for legal repercussions.
However, it’s completely legal for them to simply hand you the product without saying anything and have you purchase it.
If you’re looking to learn more about how you can claim compensation, Consumer Reclaimers is
your best option. Get in touch with us today to see how we can help you.