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04 JUN

Cancelling an Online Order – All You Need to Know

One common concern that most people have when shopping online is that they’re afraid they won’t be able to cancel their orders once they go through. If that is also one of your concerns, we’ll teach you how the cancellation policy works for different types of products. Once you know more about it, you’ll have a better idea what to expect when you’re looking to cancel an order. With that said, let’s get to it.

Cancelling your individual orders

Typically, if you order something from an e-commerce store, you will have a 14-day period after the order is finalized to cancel it. However, this depends on how fast the delivery service is and where the products are being shipped from. Some companies will even offer a free-return policy if you don’t like the products, which means that you can cancel your order and send it back if it’s not up to your standards. You need to make sure that you take photos of the box when it comes in, or better yet, take a video of you unwrapping the package while checking for any damage to it.

Cancelling your bulk order

For bulk purchases, you will have to fax or email the seller directly if you want to cancel the order. This is noted in the Consumer Contracts Regulations, but you have to make sure that the conditions align with the terms and regulations of any contracts you may have signed or agreed to. If possible, it’s always best to provide the written request for cancellation and refund at the point of sale, as that will ensure that the processing is faster and smoother.

Cancelling services

If you signed up for an online service and you’re planning to cancel it, you will have a 14-day cooling off period, which allows you to cancel without having to pay. If you schedule the service to start right away, you can choose to pay for the work that’s already been done.

For example, if you choose to cancel your gym membership after the first three days, some companies may require that you pay for those three days if the money hasn’t been deducted yet. If the daily fee is $10 and the monthly fee is $100, you may only have to pay $30 for the services you already used. Keep in mind that most gyms will have a free-trial service anyway, so make sure that you get this situation sorted out before you decide to sign up for anything.

One thing that you should take note of is that some services will state very clearly that you cannot cancel or transfer your services to others. For instance, spa trips, festival tickets, and most plane tickets are nonrefundable and nontransferable.

Cancelling a digital download

Digital downloads are marked as a different type of product, as they are neither service or goods. The system that regulates the cancellation of digital downloads is similar to that of other types of products, but there are slight differences in the way it’s done.

For example, if you pay for a digital download and you choose to cancel it, you will have a 14-day period to do so. If you have already downloaded the product, it will be disabled through the serial code. Faulty downloads can be refunded, repaired, or replaced free of charge under the Consumer Rights Act.

If you want to learn more about your rights when cancelling an order, Consumer Reclaimers is your best option. Get in touch with us today to see how we can help.

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