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29 APR

How to Make Your Complaints Turn into Action

When we go into a shop or pay for any type of service, we expect a reasonable level of professionalism. This is a fair expectation to have, considering that we are a paying customer, so filing a complaint is something that most of us will do when we’re dissatisfied with a service. More often than not, these complaints will fall on deaf ears, as the majority of businesses don’t really care about the complaints they receive.

Most customers will just go on with their day and some may leave a ticket to show their frustration, but this is not a great way to demand improvements from the businesses we’ve supported. Therefore, it’s essential that we learn to file a complaint more effectively to ensure that actions are being taken for the cases you filed a complaint about.

In this article, we’ll talk about how to file a complaint effectively so that you can expect results. With that said, let’s get to it.

What are the most common types of complaints?

// Mis-Sold Goods

If you’ve bought anything within the past six years that were not as advertised, you can file a mis-sold complaint against the seller. In the best cases, you have the chance to reclaim the full cost of the product or services you originally paid for. This includes every type of product and service, from a phone, cosmetics, to even solar panels.

// Mistreating Service

Service providers are supposed to follow a set of standards and expectations agreed upon during the initial negotiation with the client. If the provider fails to follow their own claims, they may be liable for any damage caused during the work. This is especially important in the healthcare industry, as poor patient caretaking can lead to serious health concerns that can have a long-lasting impact on their lives.

// Misleading Advertisements

If you’ve brought a product that doesn’t have the same benefit as it was claimed to have, you may be able to file for a complaint and claim the compensation. It’s important that businesses don’t blatantly lie to the buyers, as they have to abide by the consumer laws. If you found evidence for these cases, you can report it to the local authority.

What can I do if I become a victim of fraudulence

If you’ve filed a report against the company and you don’t see any action, the next best course of action that you can take is to make the case public. You will need to gather the evidence that proves the company’s intention to lie to a consumer and contact a local publisher or news media about it. You may want to consider talking to the company first to see their reaction. If they don’t seem to be showing any interest in taking responsibility, then you can press the case further.

Make sure that you have the information of everyone involved with the case, from the name of the seller, manager, the product or service in question, and evidence of their misleading statements. For example, if you have been talking with them through emails, you will want to use those messages as evidence. If you have to submit any document to anyone, you must never use the original documents — only photocopies.

The most important thing you have to remember is to always keep your cool. If you stand your ground and communicate in a calm and collected tone, you have a much better chance of winning the public’s support. If you start throwing a tantrum or causing damage to the storefront or the staff of the shop, then you will have a much more serious issue on your hands. You need to trust the evidence that you have and use it to your advantage.

The internet has allowed stories like this to get traction incredibly quickly, so you may want to consider using it as well. You can use social media such as Instagram and Facebook as a platform to post these stories. This will help everyone in the area to know of the business’ intentions and their actions, which may create a chain effect that will force out the response from those companies.

If you’re looking for someone to help you with these reclaiming cases, Consumer Reclaimer is your best option. Get in touch with us today to see how we can help.

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Consumer Reclaim is a trading style of Consumer Reclaim Limited. Registered office 207 Knutsford Road, Warrington, Cheshire WA4 2QL. Registered in England & Wales No. 0722307