06 JAN 2021

Understanding Your Rights When It Comes to Holiday Booking Cancellations

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The holidays are just around the corner, which means families, friends, and lovers are getting ready to take a much-needed vacation during the merriest time of the year. People have plans of flying off to a getaway weekend – one that involves tuning in with loved ones in an exotic place. 

Unfortunately, people who made advanced bookings will likely experience plenty of cancellations as travel restrictions and ban on mass gatherings are at an all-time high as the pandemic continues. With so many limitations on travel plans this season, this begs the question: will you get a refund?


Will You Get a Refund for Holiday Booking Cancellations?

So long as you already made a booking – if the holiday, activities, or both are canceled, everyone is entitled to get a refund. You can discuss with the travel company to understand what form of compensation they offer since some will agree to a full refund, while others can make up for it by providing a credit note. 


Do You Have to Accept Other Forms of Compensation?

As mentioned above, the travel company may offer compensation using a credit note, discount points, or a voucher. However, nothing beats having your full money back, so remember that you do not have to accept the alternative compensation since the consumer rights states you are entitled to receive a full cash refund. 

Typically, you need to get the refund within 14 days, but you may need to give them some leeway since the COVID-19 outbreak makes it challenging for both parties to process the refund. 

In case the travel firm refuses to accommodate your claim, you can contact the Competition and Markets Authority (CMA) to assist you in taking the appropriate action when it comes to fulfilling your consumer rights. 


Will You Get Compensation for Travel Cancellations Due to COVID-19?

Everyone has the right to get a refund, but under EU rules, cancellations due to covid-related reasons will not entitle you to compensation. The next best thing to do is to change your flight or request to get your money back in full. 


The Bottom Line: The Gift of Knowing Your Rights in Holiday Bookings 

Many families and friends are experiencing booking cancellations as the coronavirus continues to shake the economy, that’s why it’s important to brush up on your consumer rights to ensure you get the proper compensation you deserve. 

Unfortunately, the pandemic is an unusual situation, which means the EU consumer law does not have fool-proof terms and conditions set when it comes to handling cancellations. You have to check with your service provider and check whether the booking is refundable or non-refundable.

Nonetheless, your consumer rights oblige airlines and travel companies to uphold their obligations, so know that you still have a good fighting chance to get the compensation you deserve even amidst these confusing times. 


How can Consumer Reclaim Help?

If you’re looking to claim compensation for holiday booking cancellations in the UK, get in touch with us today! We’re happy to help.


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